Privacy Policy

GENERAL INFORMATION

Welcome to our Privacy Policy page! When you use our store services, you trust us with your
information. This Privacy Policy is meant to help you understand what data we collect, why we collect
it, and what we do with it. When you share information with us, we can make our services even better
for you. For instance, we can show you more relevant search results and ads, help you connect with
people or to make sharing with others quicker and easier. As you use our services, we want you to be
clear how we’re using information and the ways in which you can protect your privacy. This is
important; we hope you will take time to read it carefully. Remember, you can find controls to
manage your information and protect your privacy and security. We’ve tried to keep it as simple as
possible. Our website address is: https://www.twiggyshair.co.uk.

RIGHT TO ACCESS, CORRECT AND DELETE DATA AND TO OBJECT TO DATA PROCESSING

Our customers have the right to access, correct and delete personal data relating to them, and to
object to the processing of such data, by addressing a written request, at any time. The Company
makes every effort to put in place suitable precautions to safeguard the security and privacy of
personal data, and to prevent it from being altered, corrupted, destroyed or accessed by
unauthorised third parties. However, the Company does not control each and every risk related to the
use of the Internet, and therefore warns the Site users of the potential risks involved in the
functioning and use of the Internet. The Site may include links to other web sites or other internet
sources. As the Company cannot control these web sites and external sources, the Company cannot
be held responsible for the provision or display of these web sites and external sources, and may not
be held liable for the content, advertising, products, services or any other material available on or
from these web sites or external sources.When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

MANAGEMENT OF PERSONAL DATA

You can view or edit your personal data online for many of our services. You can also make choices
about our collection and use of your data. How you can access or control your personal data will
depend on which services you use. You can choose whether you wish to receive promotional
communications from our store by email, SMS, physical mail, and telephone. If you receive
promotional email or SMS messages from us and would like to opt out, you can do so by following
the directions in that message. You can also make choices about the receipt of promotional email,
telephone calls, and postal mail by visiting and signing into Company Promotional Communications
Manager, which allows you to update contact information, manage contact preferences, opt out of
email subscriptions, and choose whether to share your contact information with our partners. These
choices do not apply to mandatory service communications that are part of certain store services.

INFORMATION WE COLLECT

Our store collects data to operate effectively and provide you the best experiences with our services.
You provide some of this data directly, such as when you create a personal account. We get some of it
by recording how you interact with our services by, for example, using technologies like cookies, and
receiving error reports or usage data from software running on your device. We also obtain data from
third parties (including other companies). For example, we supplement the data we collect by
purchasing demographic data from other companies. We also use services from other companies to
help us determine a location based on your IP address in order to customise certain services to your
location. The data we collect depends on the services and features you use.If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day

HOW WE USE YOUR INFORMATION

Our store uses the data we collect for three basic purposes: to operate our business and provide
(including improving and personalizing) the services we offer, to send communications, including
promotional communications, and to display advertising. In carrying out these purposes, we
combine data we collect through the various store services you use to give you a more seamless,
consistent and personalized experience. However, to enhance privacy, we have built in technological
and procedural safeguards designed to prevent certain data combinations. For example, we store
data we collect from you when you are unauthenticated (not signed in) separately from any account
information that directly identifies you, such as your name, email address or phone number. We do
not store credit card details nor do we share customer financial details with any 3rd parties.

SHARING YOUR INFORMATION

We share your personal data with your consent or as necessary to complete any transaction or
provide any service you have requested or authorised. For example, we share your content with third
parties when you tell us to do so. When you provide payment data to make a purchase, we will share
payment data with banks and other entities that process payment transactions or provide other
financial services, and for fraud prevention and credit risk reduction. In addition, we share personal
data among our controlled affiliates and subsidiaries. We also share personal data with vendors or
agents working on our behalf for the purposes described in this statement. For example, companies
we’ve hired to provide customer service support or assist in protecting and securing our systems and
services may need access to personal data in order to provide those functions. In such cases, these
companies must abide by our data privacy and security requirements and are not allowed to use

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What we collect and store
While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others
In this section you should list who you’re sharing data with, and for what purpose. This could include, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds.

We share information with third parties who help us provide our orders and store services to you; for example —

Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.